PRIVACY POLICY

Privacy Policy

Effective Date: 01.09.2025

Prototype Fragrance Enterprise ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.prototype-fragrance.my or make a purchase from our Shopify store, in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

When you interact with our store, we may collect information such as your name, email address, phone number, billing and shipping address, and order details. We may also gather payment information through our secure payment providers, as well as technical data such as IP addresses, browser type, and usage patterns through Shopify analytics and cookies. If you choose to subscribe to our newsletters or promotions, we also collect your marketing preferences.

We use this information to process and deliver your orders, provide order updates, respond to customer inquiries, improve our services, comply with tax and regulatory obligations, and, if you have consented, send you promotional offers. We may share your data with trusted third parties such as Shopify (our e-commerce platform), payment processors, logistics and courier partners, and authorized staff who need access to fulfil your order. We may also disclose information to government authorities if required by law. Rest assured, we will never sell or rent your personal data to unrelated third parties.

Your personal data is kept secure using encryption, access controls, and restricted access to authorized personnel only. While we take reasonable measures to protect your data, you acknowledge that no method of internet transmission is completely secure. We retain your data only for as long as necessary to fulfill the purposes it was collected for, or as required by Malaysian law, usually up to seven years for accounting and compliance purposes.

Under the PDPA, you have the right to request access to your personal data, to correct inaccuracies, to withdraw consent where applicable, and to opt out of direct marketing at any time. If you wish to exercise these rights, please contact us at contact@prototype-fragrance.com.

Our website also uses cookies and similar technologies to enhance your shopping experience, analyze traffic, and support marketing campaigns. You may disable cookies in your browser settings, though some features of the website may not function properly without them.

Please note that our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us so we may take appropriate action.

We may update this Privacy Policy from time to time, and any changes will be posted on this page with a revised effective date. By continuing to use our services after such updates, you acknowledge and accept the revised policy.

If you have any questions or concerns about how your data is handled, you may reach us at:

Business Name: Prototype Fragrance Enterprise
SSM Registration Number: 202403336864 (CT0144779-V)
Address: B-1-22A, One Kesas, Jalan Bayu Laut 15E/KS9, Kota Bayu Emas, 41200, Klang, Selangor, Malaysia. 
Contact Number: 018-9000200 (Whatapps Only)
Email: contact@prototype-fragrance.com
Office Working Hour: Monday to Friday (10AM - 6PM), Closed on Saturday & Sunday.